Blog / Follow-ups
Follow-ups

The fifth follow-up has to earn its place

Two of the most quoted datasets in outreach were built the same way, from millions of campaigns, and they disagree by a factor of three.

Search for how many follow-ups to send and every result answers with a number in its first line. The numbers disagree with each other, which is the most useful thing on the page: it means the question has no general answer waiting to be looked up, only an answer per thread, and you already hold most of what is needed to work that one out.

Two datasets, three times apart

Lemlist's analysis tells you to send between four and nine follow-ups, and says the figure comes from the reply rates of millions of lemlist cold outreach campaigns. Woodpecker's research, built the same way on the same kind of data, says the most optimal number is two to three, and that the fifth, sixth or seventh follow-up brings merely a fraction of the total percentage.

The page many people land on sits between them. Nutshell's guide advises at least five follow-ups before moving on, citing a Woodpecker study in which sequences of four to seven emails drew three times the responses of sequences of one to three. That is Woodpecker quoted for a number above the one its own current page recommends.

None of the three is dishonest. They measure different populations of sender, in different years, with campaigns of different quality, and report the average. An average over millions of campaigns describes the middle of a crowd you are not standing in.

A running total can only go up

The sentence doing the work in most of this writing is that reply rates increase with every follow-up. Lemlist's own figures show what it means. One email averages a 4.5 percent reply rate, and ten emails reach a cumulative 22.37 percent. The second figure is a running total of replies across the campaign, and a running total cannot fall, so adding a tenth email of any quality pushes it up or leaves it flat. The claim holds for an excellent sequence and a terrible one, which is why it cannot help you choose.

From the two numbers lemlist publishes, the nine follow-ups add 17.87 points between them, averaging about two points each against the original list. Because the per-email rate is described as declining, the early follow-ups sit above that average and the late ones below it.

The cost of one more send

Take lemlist's own worked example of 300 prospects. Ten emails to 300 people is 3,000 sends, and a cumulative 22.37 percent is about 67 replies, or roughly 45 sends for every reply. For a platform automating all 3,000, that ratio is reasonable. For somebody writing each message inside Gmail, the cost sits on every send, so the ratio is the whole decision.

A sequence tool pays its cost once, at setup. You pay yours every time you open a blank reply and think of something new to say, so a send that is free for a platform can be clearly negative for you. The arithmetic runs the other way for a deal large enough to justify a tenth attempt.

What the recipient controls, and never tells you

The other half of the cost sits on the receiving end, and Gmail documents it precisely. Muting is the gentlest of the recipient's options and the most misunderstood. Google's page on muting Gmail messages says replies in a muted conversation skip the inbox and go straight to the archive. The same page lists exceptions, and one of them is that the message is only sent to you, so a one-to-one follow-up still lands in the inbox of somebody who muted the thread.

Blocking is the real ceiling. Google's page on blocking an email address is unambiguous: after you block the sender, all future emails from them go to Spam. The sender gets no notice, the setting lives under Filters and Blocked Addresses, and Google's spam guidance adds that Gmail keeps identifying a blocked sender's mail as spam even after individual messages are pulled back out of the folder. The same page notes that as a person reports more spam, Gmail identifies similar emails as spam more efficiently.

One more send is worth a couple of percentage points at best. The downside is a silent, durable change in how one mailbox classifies everything you send next. That asymmetry, rather than any benchmark, is the stopping rule.

None of it is reported back, which is why a follow-up counter cannot help. What you can see is whether a human opened the message, whether anybody clicked, and how threads with this kind of recipient usually behave.

A stopping rule for your own threads

  • Separate the two kinds of silence first. A thread with no confirmed open is a delivery and attention problem, and resending the same message rarely fixes either. A thread opened four times with no reply is a message problem, so the next send should say something different.
  • Price the send before you write it. If a reply is worth a known amount to you and this attempt has perhaps a one in fifty chance of earning one, you have your answer.
  • Give every send new information. A restatement of the last message asks the recipient to do the same work twice, which is the version most likely to end at the block button.
  • Track sends per reply across many threads rather than agonising over one, then write your rule down in advance with that number in it. A stopping point decided mid-thread gets decided by mood instead of evidence.
  • Keep the history after you stop. A quiet thread can turn months later, and a recipient who opens an old message again has told you something a new sequence never would.

That is the register Fast Mail Tracker is built for. It raises two reminders rather than one: a not-opened reminder when a window you choose passes with no confirmed human open, worded to say plainly when an open cannot be confirmed either way, and a no-reply reminder that defaults to 72 hours and ends the moment a reply arrives. It separates a confirmed human open from a privacy relay prefetch and a datacenter scanner, and keeps open, click and reply history per recipient so sends per reply becomes a number you can read. It will not tell you whether the sixth email is welcome, because nothing can.

The honest version is better news than the borrowed number: the inputs are yours, they are measurable, and the rule you write from them improves every month you keep it. Fast Mail Tracker is in early access while Google's security review runs, so places are limited, and you can take one from the install button below and read a month of your own sent mail against your own rule.

Frequently asked questions

How many follow-up emails should I send before I stop?

There is no general number, and the published figures show why. Lemlist's analysis of millions of cold outreach campaigns recommends four to nine follow-ups, while Woodpecker's research on the same kind of data says the most optimal number is two to three. Both are averages over large populations of senders and campaigns of varying quality. A better approach is to set your own rule from two figures you can measure: how many sends it currently takes you to earn one reply, and what a reply is worth to you.

Do reply rates really increase with every follow-up?

The cumulative reply rate does, but that is arithmetic rather than evidence. A cumulative figure is a running total of replies across a campaign, so it can only rise or stay flat as you add sends, whatever their quality. The figure that matters is the marginal one, and lemlist reports that the per-email reply rate decreases steadily and falls below 2 percent after the first message. From its published numbers, nine follow-ups add 17.87 points between them, averaging about two points each, with the earlier ones above that average and the later ones below it.

Will Gmail tell me if someone blocks my emails?

No. Google's help page on blocking an email address states that after a recipient blocks a sender, all future emails from them go to Spam. The sender receives no notification, and the setting lives in the recipient's own Filters and Blocked Addresses list. Google's spam guidance adds that Gmail keeps identifying a blocked sender's mail as spam even after individual messages are removed from the folder, so the effect outlasts any single message.

Does muting a conversation stop my follow-up emails from arriving?

Not for one-to-one mail. Google's page on muting says replies in a muted conversation skip the inbox and go to the archive, but it also lists exceptions, and one of them is that the message is only sent to you. A follow-up addressed to that person alone still reaches their inbox, as does any message that adds them to the To or Cc field. Mute tidies a busy thread rather than blocking a sender.

Should I keep following up on an email that was never opened?

Treat it as a different situation from a thread that was opened and ignored. No confirmed open points at delivery, placement or attention, and resending the same message rarely changes any of those. Repeated opens with no reply point at the message instead, so the next send is worth writing only if it carries something new. Fast Mail Tracker separates the two cases with distinct reminders, one for a window passing without a confirmed human open and one for no reply, so the decision starts from the right question.

Sources

  1. Lemlist, How many cold email follow-ups should you send?
  2. Woodpecker, Follow-up email statistics
  3. Nutshell, How many sales follow-up emails should you send?
  4. Google, Mute Gmail messages
  5. Google, Block an email address in Gmail
  6. Google, Report spam in Gmail

Put it into practice

Install Fast Mail Tracker free and start reading the signals in your own inbox.